1. Eligibility for Refunds

Refunds are available for eligible stock items purchased online only, if:

• Item is unused, in original packaging, with no signs of wear or alterations
• Refund requests are made within 7 days of delivery

2. Non-Refundable Items

No refunds for:

• Custom-made jewelry like Grillz, charms, chains, rings, watches
• In-store purchases (different policy applies)
• Items damaged by misuse or improper handling

All custom orders require a non-refundable deposit of 40% payment before production and full payment once completed.

3. Defective or Incorrect Items

Report within 48 hours of delivery to mkjewelersonline@gmail.com or via phone/WhatsApp with photo/video proof.

Possible resolutions:

• Replacement
• Exchange
• Refund (if eligible)

4. How to Request a Refund

• Email mkjewelersonline@gmail.com with your order number, reason, and supporting photos/videos
• Wait for return instructions
• Refunds processed within 5–7 business days after inspection, to the original payment method

5. Return Shipping

• Customer covers return shipping unless item is defective/incorrect
• Use a trackable service and keep your receipt

6. Return & Exchange Policy (Online Orders Only)

This policy applies specifically to purchases made through our online store. The in-store return and exchange policy may differ, so please contact or visit our physical location for details on in-store purchases.

We accept refunds or exchanges only for eligible stock items in their original, unused condition. All custom-made items — including grillz, name pendants, custom chains, rings, and watches — are non-refundable, but may be eligible for exchange on a case-by-case basis.

All purchases, when eligible, can only be refunded or exchanged if they are stock (non-custom) items.

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photo or video proof for review. We will assess the issue and provide a resolution accordingly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: mkjewelersonline@gmail.com
📞 Phone/Text/WhatsApp: +1 (901) 699 4666 / +1 (901) 724 3857