Frequently Asked Questions
Need a quick answer to one of our top questions? We got you.
Product & Materials
YES
We use vvs clarity moissanites for online stock items. We sell natural and lab diamonds on customer and stock items available at shop.
GRA certification means that the gemstone — usually Moissanite — has been evaluated and graded by the Gemological Research Association (GRA). It’s basically an official proof of quality and authenticity, similar to a diamond grading report from GIA, but specifically for Moissanite.
YES, our all stock items are vvs clarity and D color moissanites
Our gold items are tarnish resistant but will eventually fade to its original color of silver depending on its use and care. Typically around 4 to 6 months.
Yes, we specialize in making custom jewelry pieces from charms, rings, grillz & watches.
Yes, in order to do that you need to contact our team which will guide you through the process and possibilities.
Yes, we do offer it. Just contact our support team beforehand to assist you better with it.
MK jewelers packaging along with GRA certification.
Custom Orders
to get started either you fill out a form online on the website with all the information and ref pic or drawing. Or contact our support team directly and we will get back to you within an hour or two.
once we have received all your information we will start on your CAD design which will take around 2-3 business days to have it ready, once ready, we will printed it in 3D resin to show you the preview of your finished piece.
Yes, we need to receive 10 – 15% deposit for your CAD design and 40 – 50% deposit to get started on your production of your piece.
it is essential you send a photo, drawing or any kind of reference so we can have your design visually represented.
Once started, 2 to 3 days for your CAD design and depending on your confirmation, once confirmed we will start production of your piece which will take around 3 weeks.
Ordering & Payment
Credit & debit cards like Visa, Mastercard, American Express, Discover, Diners Club, Elo, and JCB Digital wallets: Apple Pay, Google Pay, Amazon Pay
Yes we do offer financing through Acima, Snap, Affirm & Klarna. Also we offer installment plans through affirm and Klarna or alternatively you can contact our store to get your layaway plan started.
18.Yes, you can request a change or cancellation after placing an order, but only before it has been processed or shipped. Contact our customer service team as soon as possible with your order number and the details you want to change. Once an order is shipped, we can’t cancel it, but you may be eligible for a return or exchange according to our online store’s return policy.
Shipping & Delivery
21.NO, we don’t ship internationally now, but we are working on getting it set up.
depending on your location in the US once shipped it will take about 3 to 5 business days.
You can track your order with the tracking number provided to you once the product is shipped out
Fedex, DHL, USPS and UPS
No, we don’t offer free shipping
Returns & Exchanges
visit our return & refund policy section for more details.
yes, if it meets return and exchange criteria.
No, custom items are non-refundable.
Refunds usually take about 5 to 10 business days depending upon the payment method you use.
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photo or video proof for review. We will assess the issue and provide a resolution accordingly.
Care & Maintenance
You can clean it either at home by using silver jewelry cleaner and rinse it off with water and pat dry it with paper towels. Make sure not to put the jewelry in chemical solution for no longer than 30-60 seconds.
Yes, it will fade overtime depending upon your usage. Usually somewhere around 4 to 6months. We recommend you take off your jewelry while sleeping, bathing and sweating to keep it longevity of the plating.
We recommend you clean your jewelry twice a month either from us in store professional cleaning or at home with a jewelry cleaner.
Yes you can wear it in water, but we recommend you take if off because certain chemicals in water may cause damage to the base metal.
es, we do offer repair services at our store. If you need any kind of repairs, please contact us through our contact us page or call us.
Certification & Authenticity
Yes, all moissanite stones are diamond tester approved.
Yes, we do.
We don’t offer any warranties, but we will take care of your jewelry purchased from us either from online or in store.